Terms & Conditions

1. Introduction
By using our website and services, you agree to these Terms & Conditions.

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2. Service-Specific Policies
Policies specific to each service, including cancellation, refund, and behavioural requirements, are available within the customer portal upon account creation.

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3. Data Security
We process personal data in accordance with our Privacy Policy. By agreeing to these Terms, you acknowledge and accept our Privacy Policy.

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4. Liability
Oxford Pet Whisperers cannot accept responsibility for:

• Injuries, illnesses, or behavioural issues that occur during services due to factors outside our control.

• Loss or damage caused by inaccurate information provided by customers.

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5. Refunds and Cancellations
Refunds, cancellations, and no-show policies are outlined in the customer portal.

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6. User Responsibilities
Customers are responsible for ensuring the accuracy of all data provided, including emergency contacts and pet health information.