Oxford Pet Whisperers

How membership works

Our memberships are designed around consistency, structure, and giving your dog the best possible experience each week.

Quick summary

Your dog has a reserved space each week

Memberships are billed every 4 weeks in advance

Sessions must be used within the same week

Fixed days offer the best value, flexible plans allow movement within the week

Additional days are available when you need them

Membership structure

We offer four membership options depending on how often you need daycare:

Bronze: 1 fixed day per week

Silver: 2 flexible weekdays per week

Gold: 3 flexible weekdays per week

Platinum: Unlimited attendance, including weekends (subject to availability)

All memberships are dog-specific and non-transferable.

Flexibility and booking

Bronze memberships are fixed days only

Silver and Gold memberships allow movement within the same week (Monday to Friday only)

A minimum of 7 days' notice is required for changes

All changes are subject to availability

Weekend attendance is only available on Platinum memberships and is not guaranteed.

Additional days

If you need extra days, these can be booked subject to availability:

Bronze: £55 per day

Silver: £51.25 per day

Gold: £50 per day

Billing and payments

Memberships are billed every 4 weeks

Payments are taken in advance via direct debit

Your billing date is based on your sign-up date

A one-time £75 setup fee applies, which is waived unless the membership is cancelled within the first 12 weeks (3 billing cycles).

Cancellations and changes

Memberships can be cancelled at any time with written notice

We require 14 days' notice before your next billing date

If less notice is given, one further billing cycle will apply

Changing your membership:

Upgrades can be made at any time (subject to availability)

Downgrades follow the same notice rules as cancellations

Absences and missed sessions

Memberships are based on reserved spaces, not attendance.

Sessions must be used within the same week

Missed sessions cannot be carried forward or refunded

Seasons and neutering

We understand there are times when your dog may need to take a short break.

For members during a season:

We may provide up to 2 weeks of replacement sessions

These must be used within 2 months

This applies to your dog's first season only

For planned neutering:

A minimum of 4 weeks' notice is required

Replacement sessions may be provided at our discretion

Bank holidays and closures

Where possible, sessions can be moved within the same week

All rescheduled sessions are weekdays only

No refunds are given if alternatives cannot be accommodated

A premium rate may apply during peak periods such as Christmas.

Boarding and membership

If your dog is boarding with us on a regular daycare day, the equivalent daycare value will be deducted from your boarding stay.

Additional services

Services such as nail clipping are available but subject to your dog's suitability.

Full membership terms

Below are the full Oxford Pet Whisperers membership terms and conditions.

OPW Membership Terms and Conditions (PDF)

Download PDF

By signing up for a membership, you agree to the Oxford Pet Whisperers membership terms and our general customer agreement.

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