Privacy Policy

1. Data We Collect
While GDPR does not apply to animal data, we collect customer information to provide services for their dogs. This includes:

• Customer contact details: name, email address, phone number, and home address.

• Information related to bookings, such as the services required and preferences.

• Technical data collected through cookies, including IP addresses, Google Analytics data, and pixel information for marketing purposes.

• Sensitive information, such as your dog’s medical history, provided with consent when creating a customer account or booking services.

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2. How We Use Your Data
We use the personal data provided for the following purposes:

• To manage bookings and deliver daycare, grooming, or hotel services.

• To communicate with you about appointments, services, or promotional offers.

• To improve marketing effectiveness using tools like Google Analytics, Google Tags, and Meta Pixels.

• To improve our website functionality and user experience.

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3. Data Sharing
We use trusted third-party processors to deliver our services, including ProPet Software and Go High Level. While we do not name these processors publicly, they are GDPR-compliant. Your data is not sold or shared for unrelated purposes.

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4. Your Rights
Under GDPR, you have the following rights:

• Access: Request access to the data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Erasure: Request deletion of your data when permissible by law.

• Objection: Opt out of marketing communications via the unsubscribe link.

For all requests, contact us at admin@oxfordpetwhisperers.com.

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5. Data Retention
We retain your data only for as long as needed to provide services and meet legal obligations.

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6. Data Security
We use appropriate security measures to protect your data from unauthorised access or breaches.

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7. Cookies
For details on how we use cookies, refer to our Cookie Policy.