Legal

Privacy policy

Oxford Pet Whisperers is committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights in relation to that data.

What information we collect

We collect personal information to provide our services effectively. This may include:

• Your name, email address, phone number, and home address
• Booking details, including services requested and preferences
• Information you provide about your dog, including medical or behavioural details where relevant
• Technical data such as IP address, browser type, and usage data collected through cookies

How we use your information

We use your information to:

• Manage bookings and deliver daycare, hotel, grooming, and related services
• Communicate with you about appointments, updates, and relevant information
• Improve our services and customer experience
• Analyse website performance and marketing effectiveness using tools such as Google Analytics and Meta Pixel

Data sharing

We use trusted third-party providers to help deliver our services, including booking systems and communication platforms. These providers process data on our behalf and are required to comply with applicable data protection laws.

We do not sell your data or share it for unrelated third-party marketing purposes.

Data retention

We retain your data only for as long as necessary to provide our services and meet legal obligations.

Data security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse.

Your rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where appropriate
• Opt out of marketing communications at any time

To make a request, contact us at: [email protected]

Cookies

Our website uses cookies to improve functionality, analyse usage, and support marketing. We may use:

• Google Analytics to understand how visitors use our site
• Tracking tools such as Meta Pixel for marketing purposes
• Session cookies to support website functionality

You can manage your cookie preferences through your browser settings or via our cookie banner.

Updates to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact

If you have any questions about this policy or how your data is handled, please contact: [email protected]